In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and Moe discuss the concept of gamification fatigue, recent innovations in the field, and how businesses can adapt their retention strategies to avoid customer burnout.

Moe Ash is a leading figure in gamification and learning experiences with over 15 years of experience in the field. As the founder of The Catalyst, Moe specializes in creating innovative learning experiences through gamification. His expertise spans across various industries, from educational institutions to corporate giants, making him a valuable voice in the evolving landscape of customer engagement and retention strategies.