This time on Retain, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Again
, which provides practical tips and strategies for creating long-lasting customer relationships. Joey is also a sought-after keynote speaker and has delivered presentations on marketing at conferences and events around the world.
In this episode, Lauren and Joey cover everything from pattern recognition in customer experience and how to turn your customers into advocates for your brand, to the eight phases of customer experience and why Taylor Swift might be the most brilliant marketer of our generation.
If you’d like to check out Joey’s book, click here
To find out how you can turn visitors and occasional buyers into loyal, life-time customers, head to Gameball
To watch this episode, click here